This return policy outlines the terms and conditions under which customers may return or exchange products purchased from [Lambodra Group].
Eligibility for Returns
Timeframe: Returns are accepted within [10] days from the date of purchase. Condition: Items must be returned in their original condition, unused, and with all tags and labels intact. Defective Items: Defective or damaged items may be returned for a full refund or exchange, regardless of the return window.
Return Process
Contact Us: Customers must contact our customer service team within the return window to initiate a return. Authorization: Upon receiving the return request, we will provide a return authorization number (RA). Packaging: Items should be carefully packed to prevent damage during shipping. Shipping: Customers are responsible for the cost of return shipping, unless the item is defective or damaged. Proof of Purchase: A copy of the original order confirmation or receipt must be included with the returned item.
Refunds and Exchanges
Refunds: Refunds will be processed to the original payment method within [Number] business days of receiving the returned item.
Exchanges: If a customer wishes to exchange an item, we will process the exchange as soon as possible. If the desired item is out of stock, we will offer a refund or store credit.
Exceptions
Custom Orders: Custom-made or personalized items are generally not eligible for return. Sale Items: Sale items may have restrictions on returns or exchanges.
Shipping Damage
If an item arrives damaged due to shipping, please contact our customer service team immediately. We will arrange for a replacement or refund.
Additional Information
Lost or Stolen Packages: The company shall not be liable for any loss of products which was packaged and delivered in accordance with address and means of delivery authorized by the buyer. International Returns: The company shall not be liable the import duties and taxes associated with the return of goods except in the cases the cause of the return arises from its omission.
Contact Information
For any questions or concerns regarding our return policy, please contact us at: Email: [info@lambodragroup.com/] Phone: [+233-551122244]
By placing an order on our website, you agree to these return policy terms
